Universal Connectivity Web Trouble Submission
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Case Title
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Email
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Company Name
Priority
Highest
Medium
Low
Case Type
Add/Move/Change
Billing Questions
Call Completion Problem
Call Detail Record (CDR) Request
Call Routing/Flow Problem
Cancel Service
Carrier Maintenance Notification
Concern
Conference Room Issues/Questions
Contract Question
CPE / Network Equipment Problem
CPNI Update
Customer Service Record (CSR) Request
Greeting Updates
Hosted Cameras - Problem
Hosted Cameras - Request
Hosted Exchange/email
Hosted VoIP Configuration Change
IP FAX / ATA
Line or Call Quality Issue
LNP Request (Local Number Porting)
Network Configuration Changes
Network Equipment Problem
Office 365
Outage
Password Reset / Account unlock VOIP ONLY
PC / Server Problem
Phone Equipment Problem
Question
Sales Opportunity
Schedule Change
Security Incident
Software Issue
UCI -- SOC 2
UCI Maintenance
UCI NOC -- Account Management
UCI NOC -- Bugfix
UCI NOC -- COLO Hardware/VM Changes
UCI NOC -- COLO Update Fail2ban
UCI NOC -- CVE Fix
UCI NOC -- Fiber Network Config Change
UCI NOC -- Investigation
UCI NOC -- Firewall Changes
UCI NOC -- Hosted VoIP Production Config Change
UCI NOC -- NMS Maintenance
UCI NOC -- Permissions Request
UCI NOC -- Platform Software/Firmware Upgrade
UCI NOC -- Route 53 DNS Changes
UCI NOC -- Testing
Voicemail Problem
Web Hosting
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Best Contact Phone Number
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Incoming Message
